Complaints Policy


The Charities Regulator is committed giving you the best possible service at all times.  Customer feedback, including compliments, comments and complaints, provides a valuable source of information by which service delivery standards can be monitored and reviewed by the Charities Regulator.  Let us know when you get good service, when things go wrong, or how you think we can improve our services.  This will allow us serve you better.

The Charities Regulator has in place a Complaints Policy for use by any person or organisation who may have a complaint about practices of the Charities Regulator or its staff.  This Complaints Policy sets out how we will deal with your complaint if the matter can't be resolved through local resolution.  Where local resolution does not resolve the matter, the complainant is entitled to make a formal complaint by contacting the Complaints Officer at:  

Telephone: 01-633 1500 

E-mail: complaints@charitiesregulator.ie

 

Complaints Policy (English)

Complaints Policy (Irish) - An Beartas maidir le Gearain